This article describes how to handle crash and freeze problems on various operating system platforms.

Windows Platform

Crash problem

  • Simple method

On the Windows platform, we will record dump information in the log directory of the application. Please attach the * .dmp files when reporting a crash issue.

  • Other method

You can use the same non-install version of Bambu Studio from Releases · bambulab/BambuStudio 

For example, the non-install version of v1.7.4.52 is like this(please make sure to use the same version with your installed one)

After this issue is reproduced by using the non-install version, please help to send following logs to us for our debug:

  • *.dmp
  • crash_xxx.log
  • debug_xxx.log.n
  • debugnetworkxxx.log

Freeze Problem

When the application no longer responds to user actions, especially when an unresponsive pop-up dialog appears, please use the following steps to obtain dump information.

  • Open Windows Task Manager
  • Find the Bambu Studio process
  • Select Export Dump File from the right-click context menu
  • Compress the dump file and send it to us via a shared cloud storage (sometimes the file is very large, about 2GB)

macOS Platform

Crash problem

On macOS, your crash dumps are automatically handled by Crash Reporter. 

You can save the text to a file and send to us for analyzing.

You can also find crash reports by executing Console and going to the Crash Reports group.

Or you can locate them in ~/Library/Logs/DiagnosticReports. Please attach the * .ips files when reporting a crash issue.

Freeze Problem

When the application no longer responds to user actions, especially when an unresponsive pop-up dialog appears, you can force Bambu Studio to close. Diagnose Reporter will create diagnose dumps.

You can save the text to a file and send to us for analyzing.

You can also find diagnostic reports by executing Console and going to the Diagnostic Reports group.

Or you can locate them in ~/Library/Logs/DiagnosticReports. Please attach the * .diag files when reporting a freeze issue.

Linux Platform

Crash problem

On the Linux platform, when you encounter a crash problem with Bambu Studio, you need to debug Bambu Studio through gdb.

When debugging with gdb, you need to find a way to reproduce the crash problem. The steps to debug with gdb are:

  • Run gdb BambuStudio_xxxx_yyy. AppImage
  • Enter the run command in gdb
  • After the application crashes, run the bt command in gdb
  • Save all output in gdb execution to file and send it to us

Freeze Problem

When the application no longer responds to user actions, especially when an unresponsive pop-up dialog appears, you can debug Bambu Studio through gdb.

The steps to debug with gdb are:

  • Run gdb BambuStudio_xxxx_yyy. AppImage –pid <pid>, <pid> represents the id of the process
  • Press Ctrl + C
  • run the bt command in gdb
  • Save all output in gdb execution to file and send it to us

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